BB&T in 34990 Emerald Coast Parkway

Customer Reviews about BB&T:

• ★ ★ ★ ★ ★
  They are very nice! I wish there was a branch in Crestview or Fort Walton Beach.
  By Shante's World, September 07, 2017
• ★ ☆ ☆ ☆ ☆
  Terrible terrible bank. Don't expect any customer service from this bank. Check the fine print because Hunner who opens accounts doesn't know the banks policies. The managers is rude. He will apologize left and right but do nothing to find a soltution to the problem. I have been charged almost 500$ in overdraft fees because the bank has a crazy policy that any money deposited from a merchant gateway will hold for many days on end. I have been lied to multiple times. I've asked for the district managers phone number and Hunner would not give it. He said he would have the manager call me. Never happened. I called and was given a million excuses for why no one ever seems to call anyone back. It's clear Hunner cannot handle anyone being disappointed with his work because he will promise anything he can to get the customer to leave such as I will look into this, I will call you back, I will check into refunding you for the accidental charges. But never calls back. I then came into the bank and calmly asked him why I was never called. He said he hadn't received an answer from anyone yet. But then his story change three times afterwards back and forth with blatant lies. And by the way you can receive an answer instantly by calling the 800 number. This branch is a joke. Don't bank here. Go to Wells Fargo. When you have a deposit come into Wells Fargo it's immediately available. With bbt they hold the deposits in pending for multiple days on end while the available balance shows a misleading higher amount in the account summary online page. This bank is a joke. He manager doesn't know anything about customer service. I run a business with five star reviews left and right and that is only earned by being honest, forthright and having excellent customer service skills Also the district manager was not even aware of the policies that the 800 number clearly seemed to be aware of. It's clear no one at this bank knows what they are talking about, they are not on the same page and no one really cares about happy clients
  By Ashley Vickers, February 11, 2017

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